HP PCs - Performing an HP System Recovery (Windows 8) | HP® Customer Support - Recover or reset the computer without recovery media
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Do not interrupt the disc creation process or remove the USB storage device. When the creation process is complete, the computer will restart and prompt you to log in to the computer.
When finished, remove the USB storage device and store it in a safe location. You can use this recovery solution to return the computer's software back to the way it was when the computer was first purchased. Common issues that can occur during recovery solution creation The following are common error messages and problems that can occur when creating a recovery solution on a USB 2.
Select an error message for more information. Figure : No removable USB drive detected error. To resolve an issue when the utility does not recognize the USB, do the following:. Windows should recognize the device. If so, restart the utility.
Perform a hard reset on the computer. Unspecific "read" errors Read errors are most likely occurring from the hard drive when reading the recovery data from the hard drive to transfer to the USB storage device. Try the following steps to try and fix problems that might be on the hard drive:.
Restart the computer and press the F2 key to open hard drive diagnostics. If the hard drive test returns a good result, re-attempt the image creation. Contact HP if the issue persists. If a hard drive failure message is returned, contact HP about the need for a replacement hard drive. Unspecific "write or format" errors If a message similar to "Drive is write protected", or "Cannot access drive" is displayed, write protection on the flash drive has been enabled.
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Was this reply helpful? Yes No. Sorry this didn't help. Choose where you want to search below Search Search the Community. Search the community and support articles Windows Windows 8. Recovery Manager opens. On the operating system selection screen, click your operating system. Back up your files and then perform a system recovery. You can obtain recovery discs from HP Support, or use Recovery Manager software to create a set of recovery discs yourself.
Support Sent Recovery Discs can take as long as 4 to 6 hours to complete system recovery, but recovery discs that you create often take less time to complete system recovery. Turn on the computer, and then insert the first recovery disc into the drive. Then press Enter. For detailed instructions, see the Disabling Secure Boot and enabling Legacy Boot on a desktop computer Windows 8 section in this document.
Recovery discs created from your computer:. Click Factory Reset under I need help immediately. If the next screen prompts you to confirm your choice, select Yes , and then click Next.
If no confirmation screen displays, continue with the next step. Select one of the following options, depending on which selection is shown on your screen, and then click Next. Factory Reset - Reset the computer by erasing the entire drive and restoring to the factory setup. Reset the computer by erasing the entire drive and restoring to the factory setup.
After system recovery is complete, remove the disc. If the tray does not eject the disc, press the eject button on the computer case to eject the disc. Depending on which model of computer you have, the computer either turns off or restarts. If the computer turns off, wait 5 seconds, and then turn on the computer. Do not interrupt the recovery process. The recovery process is complete when the Windows Setup screens display.
Once Windows setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer. Use the up or down arrow key to select the recovery USB device. A window might display and prompt you to choose whether to run Recovery Manager from the hard disk or from the media inserted. Under Help , click System Recovery. If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files and proceed to next step, or to back up your files first, click Backup your files first recommended and continue.
Backup your files and then perform a system recovery. Read and respond to the screens as they display. The restoration progress displays. Depending on the model of your computer, the computer either turns off or restarts. Once Windows setup has been completed, turn off the computer, reconnect all devices and cables, and then turn on the computer. Create recovery media on a USB flash drive for desktops and newer white background If you have not done so already, follow these steps to create recovery media with a USB flash drive.
Disable secure boot and enable legacy boot on a desktop computer Windows 8 In some cases, it might be necessary to disable secure boot in the BIOS in order to start the computer using recovery discs. Use the left and right arrow keys to select the Security menu, then use the up and down arrow keys to select Secure Boot Configuration , and then press Enter. The Secure Boot Configuration warning displays. Press F10 to continue.
Use the up and down arrow keys to select Secure Boot , and then use the left and right arrow keys to change the setting to Disable. Use the up and down arrow keys to select Legacy Support , and then use the left and right arrow keys to change the setting to Enable. Press F10 again, and then press Enter twice to restart the computer. As soon as the computer starts, a message displays indicating that the boot mode has changed.
Type the four-digit code shown in the message, and then press Enter to confirm the change. This is expected behavior. When you type the numbers, the code is logged without a text field. Perform a system recovery on desktop and AiO PCs and newer white background If you want your computer to return to a previous state, use system recovery to accomplish such things as:. Under Help , click either Minimized Image Recovery to restore only the operating system, drivers, and some software, or click System Recovery to restore the computer to its original factory configuration.
Depending on the configuration of your computer, the option of Minimized Image Recovery might not be available to you. Under Help , click Minimized Image Recovery.
Turn on the computer and repeatedly press the F11 key, about once every second, until the Choose your keyboard layout screen displays, and then follow these instructions:. Read the on-screen information, and then disconnect all peripheral devices, except for the monitor, keyboard, mouse, and power cord.
Figure : Select Run program from media. Create recovery media on a USB flash drive for desktops and newer If you have not already created recovery media on a USB flash drive, create it using the following steps. Recovery Manager Scans the computer for storage devices. Select the storage device to save the backup your drive name might be different and then click Next. Recovery Manager displays the progress in backing up the files to the backup media. When Recovery Manager is finished backing up files, remove the backup USB flash drive, and then click Finish to continue the recovery process.
Turn off the computer by pressing and holding the power button. A window might display and prompt you to choose whether to run Recovery Manager from the hard disk or from the inserted USB flash drive. Use the right arrow key to choose the System Configuration menu, use the down arrow key to select Boot Options , and then press Enter.
Perform a system recovery on desktop and AiO PCs and older black background If you want your computer to get to a previous state, use system recovery to accomplish such things as:. Under I need help immediately , click System Recovery. On the next screen, select Yes to confirm that you want to restore your computer to its original factory condition, and then click Next to continue.
Click Next. A message displays warning you that all devices should be disconnected from the PC. View solution in original post. Hi, i didnt create the backup as i didnt have the backup media at the time, sods law i know No, i cannot boto to windows as when the lappy was playing up i tried to do the factory restore, that failed due to the HDD.
Therefore i bought a new drive and reinstalled windows 8. I can acess ALL data in the recovery partition, i can even open the. What i do not have is the HP recovery manager, why it is not a stand alone application i will never know, i suppose its so that they can sell more recovery media, dont tell me they have absolutely nothing to do with it becuase its HP's recovery so they will be making "something" from the sale of the recovery media If not, Which. Regards martin. I have found the RM in one of the.
Type in recovery and then click on the recovery manager icon that appears. It can also be located and used via the Metro interface. It is unfortunate that you did not take the time to make the recovery media. HP did make it available to you. I have found my solution, going through the install. Didn't find what you were looking for?
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